At Kids Kouture, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help with our flexible return and exchange policy.

1. Eligibility for Returns and Exchanges

1.1 Time Frame
You have 10 days from the date of delivery to initiate a return or exchange. Items returned or exchanged must be within this time frame to be eligible.

1.2 Condition of Items
To be eligible for a return or exchange, the item(s) must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging, with all tags and labels attached.

1.3 Non-Returnable Items
Certain items are non-returnable, including but not limited to:

  • Items marked as “Final Sale”
  • Personalized or custom-made products
  • Intimate apparel, such as underwear
  • Gift cards

1.4 Proof of Purchase
To complete your return or exchange, we require a receipt or proof of purchase. If you received the item as a gift, please include the gift receipt.

2. How to Initiate a Return or Exchange

2.1 Contact Customer Service
To initiate a return or exchange, please contact our customer service team at support@kidskouture.in or 9765454540 with your order number, the reason for the return or exchange, and details of the product(s) you wish to return or exchange.

2.2 Return Authorization
Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item(s). Please include the RA number with your return shipment.

2.3 Shipping Your Return
You are responsible for the shipping costs associated with returning the item(s). We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns. The return address will be provided in the return instructions.

3. Processing Returns and Exchanges

3.1 Inspection of Returned Items
Upon receiving your return, we will inspect the item(s) to ensure they meet the return eligibility criteria. We will notify you of the approval or rejection of your return.

3.2 Refunds
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

3.3 Exchanges
If you request an exchange, we will ship the replacement item(s) once we receive and inspect the original item(s). If the replacement item is unavailable, we will issue a refund instead.

4. Damaged or Defective Items

4.1 Reporting Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 10 days of receiving your order. Provide your order number and a description of the issue, along with photos of the damaged or defective item.

4.2 Return and Replacement
We will provide instructions for returning the damaged or defective item. Once we receive the item, we will inspect it and, if the damage or defect is confirmed, we will issue a replacement or a full refund, including any shipping costs you incurred.

5. Exchanges for Different Sizes or Colors

5.1 Size and Color Exchanges
If you need a different size or color, please follow the return process and specify the desired size or color. If the requested size or color is unavailable, you may choose a different item of equal value or receive a refund.

5.2 Shipping Costs for Exchanges
You are responsible for the shipping costs associated with returning the original item, but we will cover the shipping costs for sending the replacement item.

6. International Returns and Exchanges

6.1 International Returns
For international orders, the customer is responsible for return shipping costs, duties, and taxes. We recommend using a trackable shipping method for international returns.

6.2 International Exchanges
Exchanges for international orders may require additional processing time. You are responsible for any additional duties, taxes, and shipping costs for the replacement item.

7. Refund Delays and Issues

7.1 Missing Refunds
If you haven’t received a refund after the specified processing time, first check your bank account or contact your credit card company. If you’ve done this and still have not received your refund, please contact us at [Your Email Address].

7.2 Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 10 days after delivery

8. Gifts

8.1 Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8.2 Gift Refunds
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.

9. Amendments to the Return and Exchange Policy

We reserve the right to update or modify this Return and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and purchase of products from us constitutes your acceptance of any changes to this policy.

10. Contact Us

If you have any questions or concerns about this Return and Exchange Policy, please contact us at:

Kids Kouture
Email: support@kidskouture.in
Phone: 9765454540
Address: A9, Nasa constructions, Hanuman nagar, Nashik-422003