At Kids Kouture, we strive to provide you with a seamless shopping experience, including fast and reliable shipping. This Shipping Policy outlines the terms and conditions that apply to the delivery of your orders from our website [www.kidskouture.com].
1. Order Processing
1.1 Order Confirmation
Once you place an order on our website, you will receive an order confirmation email. This email will include your order number, item details, and the estimated delivery time.
1.2 Processing Time
Orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. During peak periods, processing times may be extended by a few days.
1.3 Order Verification
To ensure the security of your purchase, we may need to verify your order and payment information. If additional verification is required, it may cause a slight delay in processing your order.
2. Shipping Methods and Costs
2.1 Shipping Options
We offer a variety of shipping options to meet your needs. The available shipping methods, along with the associated costs and estimated delivery times, will be presented to you at checkout. These may include:
- Standard Shipping: Delivery within 5-6 business days
- Express Shipping: Delivery within 2-3 business days
- Overnight Shipping: Delivery within [1] business day (where available)
2.2 Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
2.3 Free Shipping
We offer free standard shipping on orders over 500 within India. Free shipping will be automatically applied to eligible orders at checkout.
3. Delivery Times
3.1 Estimated Delivery Times
Estimated delivery times are provided during checkout and are based on the shipping method selected. Please note that these are only estimates, and actual delivery times may vary depending on factors such as location, weather conditions, and carrier delays.
3.2 International Shipping
For international orders, delivery times vary depending on the destination country and the selected shipping method. Please allow extra time for customs processing in the destination country.
4. Order Tracking
4.1 Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
4.2 Tracking Issues
If you do not receive your tracking information or if your tracking number is not updating, please contact our customer service team at [Your Email Address] for assistance.
5. Shipping Restrictions
5.1 P.O. Boxes
We do not ship to P.O. Boxes. Please provide a valid physical address for delivery.
5.2 Restricted Locations
We currently do not ship to certain countries or regions due to restrictions. If your location is not available at checkout, please contact our customer service team for further assistance.
6. Customs, Duties, and Taxes
6.1 International Orders
For international shipments, customs fees, import duties, and taxes may apply based on the destination country’s regulations. These fees are the responsibility of the recipient and are not included in the shipping charges.
6.2 Customs Clearance
Customs clearance procedures may cause delays beyond our original delivery estimates. Kids Kouture is not responsible for delays caused by customs processing in the destination country.
7. Delivery Issues
7.1 Lost or Stolen Packages
Kids Kouture is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. If you believe your package has been lost or stolen, please contact the carrier directly. We recommend choosing a shipping method with tracking and delivery confirmation for added security.
7.2 Incorrect Address
If you provide an incorrect shipping address, please contact us immediately at [Your Email Address] to correct it. We cannot guarantee that changes can be made once the order is processed, and Kids Kouture is not responsible for orders shipped to incorrect addresses provided by the customer.
7.3 Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or other delivery issue, we will notify you and attempt to re-ship the package. Additional shipping charges may apply.
8. Pre-Orders and Backorders
8.1 Pre-Orders
For items available for pre-order, the estimated shipping date will be provided in the product description. Please note that the entire order will ship together once the pre-order item is in stock.
8.2 Backorders
If an item in your order is out of stock, we will notify you and provide an estimated restock date. You may choose to wait for the item to be restocked, replace it with a similar item, or cancel the order for a full refund.
9. Shipping Promotions
9.1 Promotional Shipping Offers
From time to time, we may offer promotional shipping discounts or free shipping events. These offers are subject to terms and conditions and may not be combined with other promotions.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Kids Kouture
Email: support@kidskouture.in
Phone: 9765454540
Address: A9, Nasa constructions, Hanuman nagar, Nashik-422003
